Refund policy

Return & Refund Policy — iconkicks

At iconkicks, customer satisfaction is our priority. If you need to request a return, exchange, or refund, please review the policy below.

Returns & Exchanges

Customers may request a return or exchange within 7 calendar days after receiving the order, according to applicable consumer protection laws.

To qualify for a return or exchange:

• The product must be unused and in its original condition;
• Original packaging, tags, and accessories must be included.

Defective Products

If you receive a defective product, please contact us within 30 days of delivery at:

adm@iconkicksofficial.com

After inspection, we may offer a replacement, repair, store credit, or refund depending on the situation.

Refunds

Refunds are processed after the returned product is received and inspected.

Processing times may vary depending on the payment method:

• Credit cards: according to the card issuer;
• Bank transfer or PIX equivalent: up to 10 business days.

Contact

For questions or support:
adm@iconkicksofficial.com